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All about shopping
 

Why buy from us?

We are the only ones where it focuses on modern dogtraining and the NePoPo® system in the Czech Republic and Slovakia

We use all the products ourselves every day

Every customer is a VIP for us

We strive for maximum service and support

How can I pay?

You can pay by bank transfer, card and via PayPal .

You can also pay by cash on delivery or in cash or by card upon receipt.

​Bank transfer account numbers can be found here.

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How much do I pay for shipping?

The price for transport depends on the size of the shipment and ranges from 99 to 249 CZK .

There is an additional charge of CZK 80 for cash on delivery. Cash on delivery is only possible for orders up to CZK 3,500.

Free shipping on orders over CZK 3,000 .

Can I pick up the order in person?

Yes. At the address: V Koutě 201, Kostelec nad Labem .

I can also place your order at the place of training or training event.

Contact us at +420 607 080 580 or by email at info@arkak9.com .

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What should I do if I don't receive a confirmation email?

In this case, write to us at info@arkak9.com or call +420 607 080 580

What to do if the order has not yet arrived?

In this case, write to us at info@arkak9.com or call +420 607 080 580

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How do I receive an invoice for a paid order?

You will receive the invoice together with the order.

If the invoice is not in the shipment, in this case write to us at info@arkak9.com or call +420 607 080 580

What should I do if I need to advertise the goods?

Prepare the order number or product number listed on the warranty card.​

Then write to us together with a description of the defect at info@arkak9.com or call +420 607 080 580

More in the Return Policy here .

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How long is the warranty covered

2 years.

If you need help with the goods after this time, write to us at info@arkak9.com or call +420 607 080 580

We will definitely make an appointment to your satisfaction :)

If you have any other questions regarding the purchase, write to us at info@arkak9.com or call +420 607 080 580.